Spotzer Digital - Obsessed with Customer Satisfaction
Spotzer Digital is an innovative, fast-paced, SaaS and digital marketing business that is customer-obsessed. We have helped many of our partners reach NPS scores of 70+, and through our support made sure these scores are maintained at these high levels.
Spotzer Digital’s dedication and obsession with customer service and satisfaction has resulted in numerous industry awards. Recently Spotzer Digital was awarded with the Best International SMB Digital Marketing Agency 2021 and is a finalist in the 2021 European Customer Centricity Awards, up against the likes of HSBC, O2 and Deutsche Telekom to name a few of the heavy hitters Spotzer Digital is competing against.
Spotzer Digital’s dedication to impeccable customer service is also backed up by the many direct reviews and NPS surveys completed by our partner’s customers. A recent customer for one of our largest partners in the UK had the following to say about their experience;
“The team has been so helpful, professional and really listened to our brief. We would not hesitate to recommend your services. We are absolutely thrilled with the finished product and feel really confident to have your ongoing support.”
Another customer based in the US kept things short and sweet;
“Great job, great customer service. The site looks great.”
These are just two of the hundreds of comments we receive each month as part of the NPS surveys we send out after every site has been set live. It is vital to us here at Spotzer Digital that our customers are happy, and love their websites and can see positive results and ROI for their digital marketing campaigns, which is exactly why we always follow up a service call with an NPS survey.
About Spotzer Digital
Spotzer Digital is an innovative, fast-paced, rapidly-growing, global digital marketing & SaaS business that is both product innovation and customer-obsessed. Spotzer has helped many of its partners achieve 70+ NPS scores in almost every major market globally. Spotzer has gotten to where it is today by investing heavily in its technology and people to ensure the business works seamlessly so it can be made to look like it’s a simple task to deliver complex digital marketing campaigns, E-commerce and beautifully designed websites to the SMB space at affordable prices with quick turnaround times.
With four offices around the globe, including the headquarters in Amsterdam, Spotzer Digital serves tens of thousands of small and medium businesses by building and managing their websites, launching their paid search and SEO campaigns, managing listing solutions, E-commerce and local market place. Spotzer Digital also consultants on, and builds SaaS solutions that help support partners take to market best in class website and digital solutions.